FAQs

How does PeerRX work?

PeerRX is an easy-to-use app that empowers communities to deploy mental health and substance use peer support to hospitals and outpatient clinics, drug courts, jails, etcetera. Using an Uber-like platform, with a simple click of a button from a mobile phone or desktop, nurses, providers and others in a community can request peer support services for immediate help. Peers receive area alerts to their mobile phone and answer the need if they are available. Simple, easy and fast!

Contact us for more information. Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

What if we have an MOU with our hospital to provide peer services and we only want the hospital to call us?

Easy! PeerRX has a setting to direct the peer alerts to specific peer pools! So that means calling locations (like hospitals) specify which peer suppliers it wants PeerRX to alert. No other area peers will get alerted but those “preferred” by the location. As a peer supplier, you must be registered on PeerRX to be included in the selection.

Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

How much does PeerRX cost?

Head to out PeerRX store to find out easily! Like most apps out there today, there’s a 30-day FREE plan and other subscription plans to use PeerRX. On the 30-day free plan, you’ll get everything you need to make or receive peer requests.

Following your 30-day use, PeerRX will prompt you to upgrade to a subscription. The reports and visual analytics like pie charts and bar graphs gives you insights into your community’s peer needs. Leaders use the data to make critical staffing decisions and enhance peer engagement.

Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

How do I Sign Up my facility to use PeerRX?

It’s easy as pie! All you do is go to SIGN UP for a 30-day trail in our store, add PeerRX 30-day trial to your cart and check out. Once approved, you will get an email and can log in to start using PeerRX! It takes 10 minutes to Sign Up!

Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

How quick is it to start using PeerRX?

It’s fast and easy. The 3 steps are below. Sign up, Get approved and start using PeerRX!

Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

What if my community only has 1 peer. Will PeerRX work for our agency?

Absolutely! PeerRX will record each and every request so it will make it easy for your peer to follow up. During the day, your peer can check the PeerRX queue for information about what location requested peer services – so follow up will be easy. You will never miss a peer referral again!

Do the peers enter themselves into the app?

No, the administrator of the PeerRX program at the peer supplier will enter their peers. Peers can be added and deleted.

Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

If I want the reports and analytics, how can I subscribe?

Head to our PeerRX store. Pick the FREE, Basic or Professional Plan and you’re on your way! You’ll get a email link confirming your subscription and you’ll set up your facility (takes under 10 minutes)!

Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

When a facility enters a request for a peer, what will the alert text look like that PeerRX broadcasts?

Here’s a sample of a PeerRX alert text. It’s sent in seconds to your peer’s mobile phone once a facility requests help:

Sample PeerRX text broadcast to area peers.

I am a peer supplier. How does the nearby hospital and facilities that we serve know to text my peers?

PeerRX gives calling facilities the ability to select the peer suppliers they want to alert. You must subscribe to the 30-day FREE trial or a paid plan and then register your facility to receive area peer requests! Easy as 1, 2, 3.

I am a Peer. Can I sign up?

Yes, but you must be affiliated with a peer supplier or agency. Your peer supplier will enter you into PeerRX. PeerRX verifies all users within 24 hours. Click a button.  Find a peer. It’s that simple.

Subscribe for PeerRX now! Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

How will my peers know if they were awarded the referral?

PeerRX will send them a text. It will say, “You have been awarded the referral. Proceed to the facility”.

If my hospital wants the app, how do I get it?

Simply click here to go to the PeerRX store. Choose the 30-day free trial or a subscription program and you’re done! You’ll get a welcome email once approved – with a link to start entering your facility’s details.

Can PeerRX run on my desktop and phone?

Yes! PeerRX can be accessed from your desktop, tablet, or any mobile phone.

As a peer supplier, can I get a report of the calls we answered by day/month/year?

Absolutely! PeerRX will provide subscribers with detailed reports. You can even export the data to Excel for your own analysis (with subscription)! Email us here for some sample reports.

Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.

How do I enter my peers into PeerRX so they can be alerted of area needs?

Simply subscribe to a plan, get approved (in less than 24 hours), and enter your peers! Peer-RX approves all requests to use the product (we want to be sure “real” agencies sign up to protect our users) and in 24 hours or less, you’ll be on the PeerRX network! You’ll be up and running to receive calls!

Does PeerRX store patient protected health information (PHI)?

No. PeerRX contains no patient information. Locations do not enter any patient information.

Need more information? Have questions? Email us!

Don’t forget! Join us for our Wednesday “Lunch and Learns” at Noon to learn more about PeerRX.