Reporting and Analytics

PeerRX logs every peer request call for help and the detail of each.

PeerRX records every peer request by date, location, the criterion of the client (gender, language, age requested), etc. Paid subscribers get access to the robust data in PeerRX. The subscription plan you choose will determine your level of access to the data.

BASE PLAN: You can access a report and download the data for your own analysis.

PROFESSIONAL PLAN: See and understand your data in seconds with PeerRX’s dashboard of visual analytics. Check out the example below. Data presented in the format below will help inform your operations and give you powerful insights into your community’s peer needs. Empower your team with data.

What are some examples of the questions that PeerRX data can answer in order to gain insight into your community’s peer support needs?

· What is the call volume for substance use (SU), mental health (MH), and co-occurring peers by location (hospital and crisis call center)?

· How many peer requests were not met (request expired, peer not found)?

· Of the peer requests expired, how many requests were later claimed within 24 hours in PeerRX and handled?

· What is the volume by day of the week?  Does any day have more volume than others?  Are we staffing for this volume?

· What is the volume by time of day?  Any pattern or popular request times?  Are we staffing at these times?

·What agencies provided the peer help by type (SU, MH, CO)?

·Who were the top peer providers by agency?

·How many peers, by agency are certified? 

· How many certified (vs. non-certified) peers were deployed?