Use Cases

Coordinate Resources. Improve Access to Care.

USE CASE 1: 

A hospital ED nurse treats a 21 yr old female overdose case.

Old way:  The clinician treating the patient asks a nurse to call a peer to help the patient find treatment and transition into the community.  The nurse calls nearby agencies looking for a peer but no one is picking up the phone.  The ED nurse has no time to continue calling around.  Hours go by and the patient is discharged and long gone.

New way using PeerRX:  The clinician treating the patient asks a nurse to call a peer to help the patient find treatment and transition into the community.  The nurse asks the patient if she prefers a female around her age.  The patient smiles and says, “Yeah.”

The nurse then uses her mobile or desktop to access PeerRX – clicks FIND A SUBSTANCE USE PEER  – and in less than 7 minutes a peer is located and  on their way. The nurse tells the patient, “We found you a peer!  Her name is Jane.  She’ll be right here to help you.  She has had a similar experience and can guide you on your path to recovery.” 

The peer, Jane calls ahead, speaks to the nurse and arrives ready to help in minutes.   

***Note, PeerRX’s matching algorithm finds the “right” peer for patients. In this example, would a 52 year old male work?  Well, maybe, but we think it’s better to find what the patient wants.

USE CASE 2:

Old Way:  A 911 County Crisis call center gets a call for help.  The operator determines the patient is in a mental health crisis and asks the caller if they’d like a peer to contact them.  The operator explains that the peer is someone who has been through a similar experience and can help them connect to community services and help them cope.  The caller says, “Sure”.  The operator moves to another phone and calls around to the agencies.  No one is answering, so she tells the caller that she’ll get back to them.  When the operator later finds a peer, the caller is no longer interested.

New Way using PeerRX:  A 911 County Crisis call center gets a call for help.  The operator determines the patient is in a mental health crisis and asks the caller if they’d like a peer to contact them.  The operator explains that the peer is someone who has been through a similar experience and can help them connect to community services and help them cope.  The caller says, “Sure.”

The operator opens her PeerRX app and clicks, “FIND A MENTAL HEALTH PEER”.  She tells the caller that a peer will be reaching out to them in 10 minutes.  Within 10 minutes, the peer calls the operator for more information and gets the caller’s name and number.  The peer calls and makes the urgent connection.

USE CASE 3:

Old way:  A court system is jammed with citizens needing community services. They call area agencies looking for peers, but the wait is too long to find one, so they give up.

New way using PeerRX:  The court asks the citizen if they need help finding community resources.  The citizen says “Yes, please.”

The court uses PeerRX – clicks FIND A RESOURCE – and in less than 7 minutes a community resource peer is on their way. The citizen leaves with a peer to help them find support and services.

Email us your questions. We are here to help you.